35 minute intro: Change Management Basics in the PSAP environment
Preparing your PSAP teams for known changes and the unexpected; In a world where technology, staffing and community are ever-changing, your managers must learn more than just processes, policies & tactical components. They need to learn about people. Train on the benefits of change, encouragement, consequences, acceptance and goal oriented communications. Create vision around goals & changes and adoption of best practices; develop change agents.